Note:

Shipping and Orders dates are completed during business weekdays only!

SHIPPING POLICY

RETURN & EXCHANGE POLICY

Domestic Shipping

All orders are sent USPS Priority 1-5 business days

Tracked and Insured

 

Faster shipping with USPS Overnight / Express  and USPS 2 Day

Tracked and Insured is an option at checkout for additional cost. 

* We are NOT responsible for any delays on behalf of shipping carrier

 

International Shipping 

USPS Priority - takes 2-5 weeks for delivery

Tracked in the U.S.A  ONLY

Once out of U.S.A tracking is no longer available 

Additional International Registered Tracking - $15

 

Customs Duties & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We DO offer additional registered tracking at checkout for $15

CUSTOM ORDERS POLICY

Exchanges

Gladly accept exchanges

Contact shop within 3-5 business days of delivered item.

Items must be shipped back within 7 business days of your received package

 

Returns or Cancellations

Please contact shop if you have any problems with your order.

Returns are accepted within 7 business days of delivered purchase.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

 

  • Custom or personalized orders (exception non seamstress customized tie dyes)

  • Intimate items (for health/hygiene reasons)

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All Cancellations, must be made within 24 hours of purchase.

Additional Policy Information

Tie Dye Custom Orders

2 -4 week turnaround time plus shipping (During business weekdays only)

Delays can occur during Custom Order process due to collaboration and/or shipping delays. If a delay occurs you will be notified immediately via email address your provided at checkout, in notes section and VIP Member Profile if you have one. 

We will provide you with updates in regards to your custom order from seamstress, tie dyer, and shipping in your notes section, or VIP Member Profile.

Non custom tie dye orders / orders with NO seamstress alterations are eligible for returns/exchanges only.

If your custom order is damaged please contact us within 2 business days of receiving your order and have photograph of the damaged available. 

Custom Order Shipping Must Be Used at Checkout

Shipping is USPS Priority 1-5 days with provide tracking and email confirmation

  •  Gratefully Threaded CAN refuse services or cancel your order at anytime for any reason. Submitted orders that are refused or canceled will entail in a full refund of your submitted amount, along with a notification stating your order was refused/canceled. 

COURTESY

  •  Please have the courtesy to contact us before filing ANY means of a claim. We will try and work with you to resolve your issue. Filing claims only delay the process on both they buyer and sellers end.

We hope you enjoy our fashion collections as much as we do. We're here to offer you comfortable and versatile apparel to fit your everyday needs. Please feel free to contact us in regards to any questions or special requests

ABOUT

Immersed in creativity, I have been sewing and making one of a kind pieces for myself for several years. After receiving such loving support from friends and family, I decided to share my love of fashion with the world!

 

Since my brand’s launch in 2011, Gratefully Threaded has remained true to our festival roots while expanding our reach worldwide. 

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CONTACT US

news@gratefullythreaded.com

(415) 854-0426

@gratefullythreaded

#gratefullythreaded

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© 2018 by Gratefully Threaded. All Rights Reserved. 

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